Free shipping until Christmas (EU) 🎄
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FAQ'S

Top 3 - Questions

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Return Options

Benelux and Germany

Drop-off / Free
-Return via your local drop-off point (DPD)
-Hassle Free Returns
-Print your return label and put it on your return

Start here

 

Other EU / UK / CH / NO

Drop-off / €9,95
-Return via your local drop-off point (DPD)
-Easy payment
-Print your return label and put it on your return

Start here

 

Worldwide

Drop-off / At own expenses
To return products please follow these steps:

1. Use the return form included in your package
2. Fill out the form completely.
3. Include the form in the package with the goods you want to return.
4. Bring the package to your nearest shipping depot and pay for it there. 

Return address:
La Machine Cycle Club
Staarten 1
5281 PK Boxtel
The Netherlands

Answer
Shipping costs
Netherlands, Belgium, Luxembourg, Germany, Denmark and France
Standard: €4,95
Free Shipping for all orders above €100,00

Other European Union Countries
Standard: €9,95
Free Shipping for all orders above €100,00

United Kingdom
Standard: €9,95
Free Shipping for all orders above €100,00

Worldwide (Switzerland, Canada, the United States, Norway, Australia and all other countries)
Standard: €19,95
Free Shipping for all orders above €200,00

Answer

Deliveries within the Netherlands, Belgium, Luxembourg and Germany:
All orders placed before 15:00 on business days, will be delivered the next business day. We offer standard shipping to your preferred address or you can pick up your order at a local Pick-up point whenever suits you best. Please be advised you will need to show an ID document when picking up your order

Deliveries within the European Union:
2-5 business days

Deliveries in the United Kingdom:
10-15 business days

Deliveries Worldwide (in all other countries):
10-15 business days

Frequently asked questions

Answer

Return Options

Benelux and Germany

Drop-off / Free
-Return via your local drop-off point (DPD)
-Hassle Free Returns
-Print your return label and put it on your return

Start here

 

Other EU / UK / CH / NO

Drop-off / €9,95
-Return via your local drop-off point (DPD)
-Easy payment
-Print your return label and put it on your return

Start here

 

Worldwide

Drop-off / At own expenses
To return products please follow these steps:

1. Use the return form included in your package
2. Fill out the form completely.
3. Include the form in the package with the goods you want to return.
4. Bring the package to your nearest shipping depot and pay for it there. 

Return address:
La Machine Cycle Club
Staarten 1
5281 PK Boxtel
The Netherlands

Answer
You will receive the refund in the same payment method used for the purchase within approximately 1-4 days after your parcel has arrived to at our warehouse, depending on your bank.
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The standard warranty period on all our products is 2 months from the date of purchase. After that period has expired, unfortunately, you can no longer claim our warranty. The warranty only applies under normal use and for any production errors. The warranty does not apply to regular wear or damage from external factors such as (but not limited to): excessive sunlight, sharp objects, sweat stains, or other types of stains. The guarantee lapses in the event of visibly improper use or failure to follow the washing instructions as stated with the product. To claim under the warranty you must send an e-mail to service@lamachine.cc This e-mail must state: the original order number, the order date and the name of the orderer. Photos must also be attached to this e-mail in which the problem is clearly visible. La Machine will determine the extent of the warranty in individual cases. This can be in the form of a replacement product or a partial discount or coupon. Under no circumstances will we reimburse the purchase amount.
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You can return your order following the regular returns procedure. Instead of a money refund, we will add the purchase amount of your return to your gift card. After this is processed, you can place a new order with your gift card.
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We don’t offer an exchange service. If you’re in need of a replacing size you can make a new order with the replacing size at any moment in the return process.
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It can take up to two hours after you have placed your order for you to receive the confirmation email. Please also check your spam inbox. If the payment has been processed and you haven’t received a confirmation email after two hours, please get in touch with us via phone or mail.
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Everybody makes mistakes! When you accidentally filled in the wrong address, please contact us as soon as possible. We will try our best to solve this issue for you. Please note that the delivery of your package may be delayed. In order to guarantee fast processing, orders are sent to our warehouse immediately so they can be packed and shipped as soon as possible. Once your order is processed, unfortunately, it is no longer possible to make adjustments.
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We currently ship worldwide.
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If you place an order from outside the EU, customs charges may apply for own expense. For orders placed in countries inside the EU, there are no customs charges.
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We use Easysize. An online clothing size advice tool. You can enter your data here anonymously, then EasySize advises your perfect La Machine fit based on an algorithm. Great right? We also have size charts attached to every product.
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We’re sorry that the item that you are interested in is out of stock. Occasionally, depending on the style, items and sizes are restocked. On the product page, you can subscribe yourself to get notified when your item is back in stock. Can’t wait? It’s possible that one of our official retailers still has the item on stock. Just send us an email, so we can check this for you.
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Deliveries in the EU are business as usual. No delays. For packages to the UK and outside the EU, it will take a few days longer than normal. The La Machine customer service team just keep working and be ready for you if you want fashion advice or just have a question. The carriers are respecting all the local regulations and will not be handing over their hand-held devices to capture signatures. They will knock on your door, leave the parcel and stand back ensuring you do not come in to contact.

Unable to find satisfactory answers ? Contact Support

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